Relax Your Soul Short Helps You Enjoy Life Office Sweatshorts
At Circut, we are committed to providing a smooth and efficient shipping experience. Please review our shipping policy to understand how we handle orders, shipping times, and taxes.
1. Domestic Shipping Only
1.1 Shipping Locations: We currently ship to all 50 states in the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.
1.2 Shipping Methods: We offer various shipping options to meet your needs, including standard and expedited. The available shipping methods for your location will be displayed during checkout.
1.3 Delivery Times: Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited shipping takes 3-5 business days.
2. Order Processing
2.1 Processing Time: Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Order Confirmation: You will receive an order confirmation email with your order details and tracking information once your order has been shipped.
2.3 Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to user error.
3. Shipping Costs
3.1 Cost Calculation: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.
- Standard Shipping: Freeship
- Expedited Shipping: 4.99$
3.3 Additional Charges: In some cases, additional shipping charges may apply for deliveries to remote areas. You will be notified of any additional charges before your order is processed.
4. Shipping Restrictions
4.1 PO Boxes: We do not ship to PO boxes. Please provide a valid street address for shipping.
4.2 Restricted Items: Certain items may be subject to shipping restrictions due to size, weight, or regulations. We will notify you if any items in your order are restricted.
4.3 Hazardous Materials: We do not ship hazardous materials or items that require special handling.
5. Taxes
5.1 Sales Tax: We are required to collect sales tax on orders shipped to states where we have a physical presence or where state law mandates the collection of sales tax. The applicable sales tax will be calculated and displayed at checkout based on the shipping address.
5.2 Tax Exemptions: If you are eligible for a sales tax exemption, please contact our customer service team before placing your order to provide the necessary documentation.
5.3 Customs and Duties: Since we do not offer international shipping, customs duties and import taxes are not applicable. All orders are shipped domestically within the United States.
6. Delivery Issues
6.1 Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been delivered to the address provided. Please ensure that your delivery location is secure.
6.2 Delayed Deliveries: We strive to meet the estimated delivery times; however, we are not responsible for delays caused by weather conditions, carrier issues, or other factors beyond our control.
6.3 Damaged Goods: If your order arrives damaged, please contact our customer service team within 5 days of receiving your order. We will assist you with filing a claim and arranging for a replacement or refund.
7. Order Tracking
7.1 Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
7.2 Delivery Updates: You will receive email notifications with updates on the status of your delivery, including when your order is out for delivery and when it has been delivered.
7.3 Contact Support: If you have any issues with tracking your order or need additional information, please contact our customer service team for assistance.
8. Contact Us
8.1 Customer Support: If you have any questions or concerns about our shipping policy or your order, please contact us at: support@circut.store
Thank you for shopping with Circut. We appreciate your business and are here to ensure a smooth and enjoyable shopping experience.
At Circut, we strive to provide high-quality sweatshorts that you’ll love. However, we understand that sometimes returns or exchanges are necessary. Please read our policy carefully to ensure you understand our procedures and your rights regarding returns and refunds.
1. Return Eligibility
1.1 Return Period: You have 30 days from the date of delivery to return your items. After 30 days, we cannot accept returns or exchanges.
1.2 Condition: Items must be in their original condition, unworn, unwashed, and with tags still attached. We cannot accept returns on items that have been altered or damaged.
1.3 Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.
2. Wrong Size Returns
2.1 Size Exchanges: If you received the wrong size, you can return the item within 30 days for an exchange. The item must be in its original condition, with tags attached, and unworn.
2.2 Size Guides: We encourage you to refer to our size guides before making a purchase to reduce the likelihood of ordering the wrong size.
2.3 Exchange Process: To exchange an item for a different size, contact our customer service team to initiate the exchange process. We will provide you with a prepaid return label for the incorrect item and will ship the new size upon receiving the original item.
2.4 Out of Stock: If the requested size is out of stock, you can choose to either wait for the item to be restocked or receive a refund for the purchase price.
3. Return Process
3.1 Initiate a Return: Contact our customer service team at support@circut.store to initiate a return. Provide your order number and details of the item you wish to return.
3.2 Return Label: Once your return is approved, we will provide you with a prepaid return label. Attach the label to the package and drop it off at your nearest shipping location.
3.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
4. Refund Policy
4.1 Refund Eligibility: Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Refunds are issued to the original payment method.
4.2 Refund Processing Time: Please allow up to 10 business days for the refund to be processed and for the funds to appear in your account.
4.3 Non-Refundable Items: Certain items are non-refundable, including gift cards and any items marked as final sale.
5. Defective or Incorrect Items
5.1 Defective Items: If you receive a defective item, please contact our customer service team immediately. We will arrange for a return and provide a replacement or refund.
5.2 Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 5 days of receipt. We will provide a prepaid return label and send you the correct item.
6. Exchanges
6.1 Exchange Requests: We accept exchanges within 30 days of delivery. The item must be in its original condition, unworn, unwashed, and with tags attached.
6.2 Exchange Process: Contact our customer service team to initiate an exchange. We will provide a return label and ship the new item once we receive the returned item.
6.3 Out of Stock Items: If the item you want to exchange for is out of stock, you may wait for the item to be restocked or receive a refund.
7. Gift Returns
7.1 Gift Returns: If you received an item as a gift and wish to return it, please contact our customer service team. We can provide a gift credit for the value of the returned item or process a refund to the original purchaser.
7.2 Gift Receipts: A gift receipt or proof of purchase is required for gift returns.
8. Contact Us
8.1 Customer Service: If you have any questions or need assistance with a return or refund, please contact us at: support@circut.store
Thank you for shopping with Circut. We value your business and are here to help ensure a satisfactory shopping experience.